Publicly traded on the Abu Dhabi Securities Exchange, RakBank is a full-service, brick-and-mortar bank. The task was two-fold:
- Create an in-house loan and credit card processing system.
- Help transition RakBank into the connected-web era that their savvy customers had come to expect.
Created a Loan System to manage retail loans across all branches.
Created a Loan Collections System that allows collection activities to be performed based on cross-product exposure of customers.
Facilitated a 40% improvement in loan recoveries by developing an automated system that contacts delinquent customers, connecting them to agents (something very innovative at the time).
Instrumental in the development of several related applications, including RAKnet Security, High Net Worth Individuals, and the SMS Banking and Card Application Processing System (CAPS).
Led development of RAKnet, an Intranet application that featured one-touch deployment to 200+ servers (a novelty at the time).